Tedi Roca Domínguez
E-mail: 
Tel: +34 668861397
Education
Business Management Degree
2010 – 2011 Universitat Oberta de Catalunya
Master of Quality Management ISO 9001:2008
2009 – 2010 European Quality Formation
Business Sciences Diploma
2006 – 2010 Universitat Oberta de Catalunya
Master in Information Systems and Technology Management
2005 – 2006 Universitat Oberta de Catalunya
Technical Engineering in Telecommunications
2000 – 2004 Universitat Politècnica de Catalunya
Professional Experience
Process & Quality Management Consultant
2009 – 2010 Zurich Financial Services
The Zurich Centre of Excellence aims to develop and manage an information system and business architecture platform for the Zurich group at European level.
- Implementation and improvement of the Solution Development Life Cycle (SDLC).
- Definition and management of process improvements and quality initiatives.
- Project delivery methodologies trainer.
- Management and internal alignment to industry standards.
User Acceptance Test & Quality Coordinator
2009 – 2010 Zurich Financial Services
The Zurich Centre of Excellence aims to develop and manage an information system and business architecture platform for the Zurich group at European level.
- Planning and coordination of User Acceptance Tests (UAT).
- Development and maintenance of test cases.
- Coordination and support of external test teams.
- Review and improvement of business requirements.
Test Lead & Software Test Engineer
2005 – 2008 Sogeti (Hewlett-Packard contractor)
SOGETI provides solutions to companies wishing to improve testing processes to ensure quality and efficiency of information systems.
- Management of local and remote projects.
- Clarification of product requirements.
- Customer relationship management and project reporting.
- Coordination of local and remote testing labs.
- Technical support to test and R&D engineers.
- Hands on to setup remote Test Lab in India.
Software & Connectivity Product Support Manager
2004 – 2005 SITEL Ibérica (Hewlettt-Packard contractor)
SITEL provides Customer Relationship Management services.
- Responsible for the evolution of large format printers’ software and connectivity on stabilized products.
- Last escalation point for worldwide software and connectivity issues.
- Helpdesk management on related topics.
- Japan global conference lead.
- Internal and external trainer.
CableTV Support Engineer
2003 – 2004 Next Computer Services (ONO Contractor)
Business consultancy company focused on Information Technologies and Telecommunications, providing integrated technology solutions.
- Last escalation point for assigned issues.
- Operational and technical management of end-user incidents.
- Early detection of network problems.
- Investigation of failures.
- Management of work orders for field technicians.
Additional Information
Languages:
- Spanish: native.
- Catalan: native.
- English: advanced.
- Italian: basic.
Complimentary education and certifications:
- ITIL Foundation Certified, IIR, Barcelona, Spain.
- CMMI Foundation, Sopra Profit, Barcelona, Spain.
- ISTQB Certified Test Manager, ISTQB, Barcelona, Spain.
- ISTQB Certified Tester, ISTQB, Barcelona, Spain.
- Cisco CCNA 1&2 Certified, PUE, Barcelona, Spain.
- Emotional Intelligence, BIT, Barcelona, Spain.
- Neuro-linguistic Programming for Communication, PIMEC, Barcelona, Spain.
- Organizational and Systemic Coaching, BIT, Barcelona, Spain.
Other interests and/or activities: Associations, hobbies, etc.
- Chairman of the association Santako.com for social development as well as co-manager of the virtual community.
- Administrator of the association TestQA for the dissemination of Testing and Software Quality and co-organizer of the event SeasonTest.
- Development and management of the Test & QA job board WorkInQA.com.
- Blogger and co-manager of the IT and business site TICnovation.com.
- Active member of professional networks and regular attendee to technology, entrepreneurship and business events.
- Enjoying photography, trekking, mountain biking and judo.